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Questions & Answers

Discover the answers to your most pressing questions about our skincare products, orders, and shipping.

Products

What types of skincare products do you offer?
Product Types

We offer a wide range of skincare products including cleansers, toners, moisturizers, serums, and masks, all formulated to cater to different skin types and concerns.

Are your products suitable for sensitive skin?
Sensitive Skin

Yes, our products are formulated with gentle, high-quality ingredients that are suitable for sensitive skin. We recommend performing a patch test before using any new product.

How should I use your products for best results?
Product Usage

For best results, follow the instructions provided with each product. Generally, start with a cleanser, follow with a toner, apply serums, and finish with a moisturizer. Consistency is key for achieving healthy, glowing skin.

Shipping and Returns

Where does MySkinCare ship to?
Shipping Locations

Currently, MySkinCare ships only to Malaysia. We are working on expanding our shipping locations, so stay tuned for updates.

How do I qualify for free shipping?
Free Shipping

Orders over RM150 qualify for free standard shipping within Malaysia. Please refer to our shipping policy for more details.

How can I edit my shipping address?
Edit Address

To edit your shipping address, log into your account and update your details before your order is dispatched. If you need further assistance, please contact our customer service team.

Can I modify or cancel my order?
Modify or Cancel Order

You can modify your order during placing it. Please contact our customer service team immediately to make any changes.